Voor support kun je als reseller contact opnemen met Kappa Data of rechtstreeks met de vendor. Let wel op: support aanvragen zijn niet altijd gratis. Behoudens specifieke afspraken, zal de behandelende engineer dit op voorhand melden als er twijfel kan bestaan.
Voor support kunt u contact opnemen met Kappa Data via support@kappadata.be, https://kappadata.itclientportal.com/ of +32 9 243 42 10 (opgelet met uitzondering van eigen Kappa Data services is deze support wel betalend) of uiteraard ook bij de vendor zelf.
Onderstaand een overzicht van de mogelijkheden per vendor:
Allied Telesis
Direct Phone and Email support at Allied Telesis for all products. Optional Maintenance contract specifies SLA response times.
https://www.alliedtelesis.com/en/services-support
Support portal: https://atportal.force.com/Support/
Barracuda Networks
Extensive online technical resources at Barracuda Campus
Direct Phone and Email Support at Barracuda for eligible products.
Call +43 508 100 7800 (EMEA Support Office)
emeasupport@barracuda.com
Speak with a live person.
EU license : Monday – Friday 9a.m. – 5 p.m.
IR license : 24×7
Sophos
You can access, track and create support cases via the Sophos support portal: https://support.sophos.com
- Create and manage support cases for your organization
- View and manage cases created by others in your team
- Chat in real-time with one of Sophos support engineers
Extreme
Free and Online Community Support
Community: https://community.extremenetworks.com/
Online documentatie : https://www.extremenetworks.com/support/documentation
Of Channel Support via Partner and Kappa Data
Juniper Networks & Mist Systems
Online Knowledge Base and Community Support
File a case and get 24×7 Direct Support on eligible products with a valid maintenance contract.
Lancom Systems
Direct Email Support through support portal
Direct Phone support available for specific Partner levels.
OneSpan
Channel Support via Partner and Kappa Data
More info at https://www.vasco.com/support/product-support/client-support-regions.html
Pulse Secure
Online Knowledge Base, Community Forum and Case creation via Portal
Phone Support possible once case has been created.
CommScope Ruckus
Online Knowledge Base, Technical Documents and Forum available
24×7 Email and Phone support on eligible products.
Stormshield
Free level 1 support for all clients and partners on products with valid license.
Level 2 support is reserved for Certified Partners and Customers.
Phone and Email support is available from Monday to Friday – 8 am to 7 pm. Case registration through portal