If you’re a reseller, you can contact Kappa Data or the vendor directly for support. Please note: support requests are not always free. Subject to specific agreements, the engineer handling you request will let you know this in advance if there’s any doubt.
You can contact Kappa Data at support@kappadata.be. Below is a list of more specific options for the different vendors:
Aerohive Extreme
Free and online community support
Channel support via Partner and Kappa Data
Allied Telesis
Direct phone and e-mail support at Allied Telesis for all products. Optional maintenance contract specifies SLA response times.
Barracuda Networks
Extensive online technical resources at Barracuda Campus
Direct phone and e-mail at Barracuda for eligible products.
– EU licence: 09:00 to 17:00 Monday to Friday
– IR licence: 24×7
Sophos
You can access, track and create support cases via the Sophos support portal: https://support.sophos.com
- Create and manage support cases for your organization
- View and manage cases created by others in your team
- Chat in real-time with one of Sophos support engineers
Juniper Networks and Mist Systems
Online knowledge base and community support
File a case and get 24/7 direct support on eligible products with a valid maintenance contract.
Lancom Systems
Direct e-mail support via support portal
Direct phone support available for specific Partner levels.
OneSpan
Channel Support via Partner and Kappa Data
More info at https://www.vasco.com/support/product-support/client-support-regions.html
Pulse Secure
Online knowledge base, community forum and case creation via Portal
Phone Support possible once case has been created.
Ruckus CommScope
Online knowledge base, technical documents and forum available
24×7 E-mail and phone support on eligible products.
Stormshield
Free level 1 support for all clients and partners on products with valid licence.
Level 2 support is reserved for certified partners and customers.
Phone and e-mail support is available from 08:00 to 19:00 Monday to Friday Case registration via portal