General sales conditions


Prices effective on the day of delivery. The commitments entered into by sellers only bind us after written confirmation from our company. The quantities sold must be purchased in full. If this is not the case, we are entitled to demand payment of compensation of an amount equal to the purchase value of the goods in question.


Delivery times are determined according to our best prognoses. Failure to comply with these delivery times due to various circumstances cannot give rise to breach of contract, compensation, or refusal to pay. Under no circumstances can a delay in the execution of an order result in our company being penalised or orders being cancelled.


Shipping is at the risk and expense of the buyer. Depending on the size and type of the shipment, administration and/or shipping costs may be charged.


Any complaint relating to a delivery must be sent to us within 48 hours of receipt of the merchandise to be valid. If no complaint is received within this deadline, the delivery shall be deemed to have been accepted as good. No complaint whatsoever submitted after this deadline will be accepted or considered. No return whatsoever will be accepted without prior agreement.


All our invoices are payable in cash and without discount according to agreements concluded between the parties. Invoices unpaid after 30 days of the invoice date can be collected by the postal company/our collection company, and shall in this case be increased by the collection costs. Default interest of 15% will be due from the due date of the invoice. The date of the invoice and its receipt serve as a standard reminder to accrue the default interest. If there is no justification for non-payment of an invoice, the amount due will be increased by a fixed fee of 15% with a minimum of Eur 12.40 as a penalty for simple delay, in accordance with article 1229 of the Belgian civil code. In the event of non-payment, we are entitled to repossess the merchandise, and moreover the buyer shall be obliged to pay, as compensation for breach of contract, 25% of the price of the deliveries and a fee for the depreciation of these goods. If an advance or the price in accordance with the terms of a contract on the indicated and agreed date is not paid, then the full amount shall be due from that day onwards by operation of law. No dispute of any kind can ever justify a refusal to pay invoices. The delivered goods remain our property until they have been paid for in full.

Payment conditions Training

Each subscription has to be paid for at least 2 weeks before the training starts. If you subscribe within the two weeks before the training, proof of payment will be asked for. Your subscription must be paid before the training starts.


Every rebate programme between kappa data and a customer is drawn up in mutual consultation. The terms and conditions of the rebate contract are sent in writing by e-mail and/or post before the start of the period in which the rebate will apply. The contract is only legally valid if it is signed by 1 of the managing partners. The customer has 6 months to send its invoice to kappa data after the expiry of the period to which the rebate applies. After expiry of these 6 months, the customer can no longer claim the rebate.


Any dispute, either national or international, that arises between the parties, can only be settled by the court of Ghent, Belgium. The collection of debts by our firm does not derogate from this clause.

Network services

In the case of on-site interventions, the buyer is responsible for providing correct information concerning the requested intervention. If this information is not provided, the employee appointed by us will conduct a technical analysis in advance, if he/she deems this necessary, and in consultation with the buyer. This analysis is subject to the same on-site conditions. We are not responsible for any loss of data.