Support Request

In case of question or in need of some online support, get in touch with your dedicated sales support. We will register a ticket and promise to get back to you asap.

Send us your question: support@kappadata.be

Aerohive
Free and Online Community Support
Channel Support via Partner and Kappa Data

Allied Telesis
Direct Phone and Email support at Allied Telesis for all products. Optional Maintenance contract specifies SLA response times.

Barracuda Networks
Extensive online technical resources at Barracuda Campus
Direct Phone and Email Support at Barracuda for eligible products.
- EU license : Monday – Friday 9a.m. – 5 p.m.
- IR license : 24x7

Cumulus
Direct Support with Cumulus to file a ticket

Cybonet
Online Knowledge Base at Cybonet
24x7 Direct Phone and Email Support at Cybonet

Cylance
Online Knowledge Base and Community Support
24x7 Direct Phone and Email Support at Cylance.

Delta
Channel Support via Partner and Kappa Data

Juniper Networks
Online Knowledge Base and Community Support
File a case and get 24x7 Direct Support on eligible products with a valid maintenance contract.

Lancom Systems
Direct Email Support through support portal
Direct Phone support available for specific Partner levels.

OneSpan
Channel Support via Partner and Kappa Data
More info at https://www.vasco.com/support/product-support/client-support-regions.html

Pulse Secure
Online Knowledge Base, Community Forum and Case creation via Portal
Phone Support possible once case has been created.

Ruckus
Online Knowledge Base, Technical Documents and Forum available
24x7 Email and Phone support on eligible products.

Stormshield
Free level 1 support for all clients and partners on products with valid license.
Level 2 support is reserved for Certified Partners and Customers.
Phone and Email support is available from Monday to Friday – 8 am to 7 pm. Case registration through portal

Trend Micro
Free Online Support Request portal
Partner Support by phone or chat available


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