In case of question or in need of some online support, get in touch with your dedicated sales support. We will register a ticket and promise to get back to you asap.
Aerohive
Free and Online Community Support
Channel Support via Partner and Kappa Data
Allied Telesis
Direct Phone and Email support at Allied Telesis for all products. Optional Maintenance contract specifies SLA response times.
Barracuda Networks
Extensive online technical resources at Barracuda Campus
Direct Phone and Email Support at Barracuda for eligible products.
- EU license : Monday – Friday 9a.m. – 5 p.m.
- IR license : 24x7
Cumulus
Direct Support with Cumulus to file a ticket
Cybonet Online Knowledge Base at Cybonet
24x7 Direct Phone and Email Support at Cybonet
Cylance
Online Knowledge Base and Community Support
24x7 Direct Phone and Email Support at Cylance.
Delta
Channel Support via Partner and Kappa Data
Juniper Networks
Online Knowledge Base and Community Support File a case and get 24x7 Direct Support on eligible products with a valid maintenance contract.
Lancom Systems
Direct Email Support through support portal
Direct Phone support available for specific Partner levels.
OneSpan
Channel Support via Partner and Kappa Data
More info at https://www.vasco.com/support/product-support/client-support-regions.html
Pulse Secure
Online Knowledge Base, Community Forum and Case creation via Portal Phone Support possible once case has been created.
Ruckus
Online Knowledge Base, Technical Documents and Forum available
24x7 Email and Phone support on eligible products.
Stormshield
Free level 1 support for all clients and partners on products with valid license.
Level 2 support is reserved for Certified Partners and Customers.
Phone and Email support is available from Monday to Friday – 8 am to 7 pm. Case registration through portal
Trend Micro
Free Online Support Request portal
Partner Support by phone or chat available
Kappa Data recently became a recognized Service Provider of the SME portfolio-initiative (better known as “KMO Portefeuille”). Which means that all courses organized by Kappa Data qualify for subsidies by the Flemish Government. If your headquarters is located in the Flemish Region, and you meet all the criteria, you can request up to 40% of subsidies. Please visit the official website (http://www.vlaio.be/artikel/komt-mijn-onderneming-aanmerking-voor-de-subsidie) to check if your company is eligible.
Quickly check your eligibility?
You are a commercial company with legal personality (eg: NV, BVBA, VOF, GCV, ...)
The person works for a company and the activity is exercised in the Flemish Region
The company’s key activity (NACEBEL code) is on this list (http://www.vlaio.be/sites/default/files/documenten/bijlage-mb-kmo-portefeuille-30032016.pdf)
Small Company: less than 50 FTE employees and less than 10 Million of Sales or Assets (40% subsidy – max. 10.000 EUR per year)
Medium Enterprise: Less than 250 FTE employees and less than 50 Million of Sales or less than 43 Million of Assets (30% subsidy – max. 15.000 EUR per year)
You need to be registered first!
If you wish to make use of the SME Portfolio, both the applicant and the company need to be registered first. Registration can be done online using your eID. For more information, please visit this page (http://www.vlaio.be/artikel/registratie-en-aanmelden)
Apply for your grant!
Register online for the training you wish to attend at Kappa Data and accept our terms and conditions.
You will receive an Invoice from Kappa Data for this training (e.g. 1.210 EUR incl. VAT)
Pay the VAT amount directly to the bank account of Kappa Data (e.g. 210 EUR – IBAN account is mentioned on the invoice)
Log in onto the “KMO Portefeuille” website (https://authenticatie.vlaanderen.be/stb/html/ssologin) and apply for your grant
Enter the amount without VAT
Registration number Kappa Data: DV.O218625
Enter the start date of the training
You will receive an electronic bank account number on the KMO Portefeuille Portal:
Wire the non-subsidized amount onto this electronic account:
A Small Sized Company pays 60% (40% subsidized, so in this example you have to pay 600 EUR)
A Medium Sized Company pays 70% (only 30% subsidized, hence you pay 700 EUR)
Once the Flemish Government receives the non-subsidized amount, they will wire the amount of subsidy to you’re the same electronic KMO Portefeuille bank account.
After completing above steps, log in to the “KMO Portefeuille” website and and wire transfer the total amount for this training (your contribution + the subsidy, without VAT) to the electronic KMO Portefeuille bank account of Kappa Data.
For every participant, we expect the payment in full before the training starts.
