Meet the Lancom Digital Assistant

Artificial intelligence is the subject of 2025. It’s everywhere in our daily life. And of course products vendors within the Kappa Data portfolio are using it to make your life as a partner easier.

Also within Lancom Systems, they are starting with artificial intelligence. The first start is to deliver digital assistants (chatbots) to get round-the-clock support for questions about firewalls, switches and wireless LAN.

What Can You Ask the Lancom Digital Assistant?

You can ask questions about network security, IT security, LANCOM R&S Unified Firewalls, access points, WLAN controllers, Wi-Fi network planning, troubleshooting, and even their routers and SD-WAN gateways. It accesses the LANCOM Knowledge Base (which is a huge database of support articles, troubleshooting guides and many more).

Beta Phase: Your Feedback Helps Improve Accuracy

The chatbots are currently in beta phase. This means that incomplete or incorrect answers may occur and are part of the learning process. To improve the response quality, the AI trainers rely on your feedback. So don’t hesitate to use the anonymous thumbs-up or star rating in the chat or the feedback form to share your feedback directly with LANCOM.

Data Protection and European Digital Sovereignty

As always, LANCOM cares about data protection and data sovereignty. The chat histories are stored for up to three months without any conclusions being drawn about the user. The questions on quality improvement are evaluated anonymously by their employees who specialize in AI training.

For the solution, LANCOM relies on a provider with a platform developed in Europe, including secure data processing and exclusive use of European cloud providers. The large language model (LLM) used is ChatGPT-4o mini, hosted in Europe (MS Azure).

The solution provider is a member of the German KI Bundesverband, a dedicated community of companies and experts committed to the future of artificial intelligence in Europe. The association aims to promote AI technology in line with European values and democratic principles and to ensure digital sovereignty in Europe.

The chatbot is mainly optimized for English, but also speaks German and French, among others.

Kappa Data Welcomes AI Innovation within LANCOM Systems

We’re happy to see another vendor embracing artificial intelligence within their offering. Kappa Data is thrilled to see more of these innovations entering in LANCOM Systems’ offering.

Interested in the solutions that LANCOM Systems offers? Don’t hesitate to contact us via [email protected]!