{"id":3147,"date":"2020-10-16T14:11:49","date_gmt":"2020-10-16T14:11:49","guid":{"rendered":"https:\/\/www.kappadata.be\/support\/support-request\/"},"modified":"2025-07-11T16:56:59","modified_gmt":"2025-07-11T14:56:59","slug":"support-request","status":"publish","type":"page","link":"https:\/\/www.kappadata.be\/fr\/support\/support-request\/","title":{"rendered":"Support Request"},"content":{"rendered":"

[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1610559748076{background-image: url(https:\/\/www.kappadata.be\/wp-content\/uploads\/2020\/10\/Kappa-Data-Header-9.jpg?id=1193) !important;}\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item advanced_animations=\u00a0\u00bbno\u00a0\u00bb item_padding=\u00a0\u00bb5% 10% 10% 10%\u00a0\u00bb][vc_column_text]<\/p>\n

Support Request<\/h1>\n

[\/vc_column_text][vc_column_text]Pour obtenir une assistance, vous pouvez contacter Kappa Data en tant que revendeur ou directement le fournisseur. Veuillez noter que ces demandes d\u2019assistance ne sont pas toujours gratuites. Sous r\u00e9serve d’accords sp\u00e9cifiques, l’ing\u00e9nieur charg\u00e9 de la mission le signalera \u00e0 l’avance en cas de doute.<\/span>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb80px\u00a0\u00bb el_class=\u00a0\u00bbonlyphone\u00a0\u00bb][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb background_color=\u00a0\u00bb#f3f3f3″ padding_top=\u00a0\u00bb20″][vc_column css=\u00a0\u00bb.vc_custom_1602857489843{padding-right: 8% !important;padding-left: 8% !important;}\u00a0\u00bb][vc_row_inner row_type=\u00a0\u00bbrow\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb css_animation=\u00a0\u00bb\u00a0\u00bb][vc_column_inner css=\u00a0\u00bb.vc_custom_1594889659404{margin-top: -100px !important;}\u00a0\u00bb][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item horizontal_alignment=\u00a0\u00bbleft\u00a0\u00bb advanced_animations=\u00a0\u00bbno\u00a0\u00bb item_padding=\u00a0\u00bb5% 10% 5% 10%\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_class=\u00a0\u00bbcardstatic\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Pour obtenir de l’aide, veuillez contacter Kappa Data \u00e0 l’adresse suivante : support@kappadata.be, https:\/\/kappadata.itclientportal.com\/<\/a> ou +32 9 243 42 10 (veuillez noter qu’\u00e0 l’exception des services propri\u00e9taires de Kappa Data, cette aide est payante) ou, bien entendu, le vendeur lui-m\u00eame.<\/p>\n

Vous trouverez ci-dessous un aper\u00e7u des possibilit\u00e9s offertes par chaque fournisseur :<\/p>\n

Allied Telesis<\/a><\/h3>\n

Assistance directe par t\u00e9l\u00e9phone et par courriel d’Allied Telesis pour tous les produits. Le contrat de maintenance optionnel sp\u00e9cifie les temps de r\u00e9ponse SLA.
\nhttps:\/\/www.alliedtelesis.com\/en\/services-support<\/a>
\nPortail d’assistance : https:\/\/atportal.force.com\/Support\/<\/p>\n

Armis<\/a><\/h3>\n

Portail de support technique. Pour les questions d’ordre g\u00e9n\u00e9ral : +1 888-452-4011 et pour le site web : webmaster@armis.com.<\/p>\n

Barracuda<\/a><\/h3>\n

Ressources techniques \u00e9tendues en ligne sur Barracuda Campus
\nAssistance directe par t\u00e9l\u00e9phone et par e-mail chez Barracuda pour les produits \u00e9ligibles.
\nAppelez le +43 508 100 7800 (Bureau d’assistance EMEA)
\nemeasupport@barracuda.com
\nParlez \u00e0 une personne en direct.
\nLicence UE : du lundi au vendredi de 9h00 \u00e0 17h00
\nLicence IR : 24\u00d77<\/p>\n

Cato Networks<\/a><\/h3>\n

Exploite un service cloud mondial, Cato Cloud, qui fournit des services convergents de r\u00e9seau et de s\u00e9curit\u00e9 aux entreprises de toutes tailles.
\nPortail de support avec 3 subdivisions :
\n– Base de connaissances : https:\/\/support.catonetworks.com\/hc\/en-us<\/a>
\n– Guide de soumission des demandes de service : https:\/\/support.catonetworks.com\/hc\/en-us\/articles\/360017066338-Submitting-a-Support-Ticket<\/a>
\n– Portail libre-service de Cato : https:\/\/supportme.catonetworks.com\/<\/a><\/p>\n

CommScope Ruckus<\/a><\/h3>\n

Base de connaissances en ligne, documents techniques et forum disponibles
\nAssistance t\u00e9l\u00e9phonique et par courrier \u00e9lectronique 24×7 pour les produits \u00e9ligibles.
\nhttps:\/\/support.ruckuswireless.com\/contact-us<\/a><\/p>\n

ExperTechno<\/a><\/h3>\n

Contactez Kappa Data via support@kappadata.be, https:\/\/kappadata.itclientportal.com\/<\/a> ou +32 9 243 42 10 (\u00e0 l’exception des services propri\u00e9taires de Kappa Data, cette assistance est payante).<\/p>\n

Extreme Networks<\/a><\/h3>\n

Support communautaire gratuit et en ligne
\nCommunaut\u00e9 : https:\/\/community.extremenetworks.com\/<\/a>
\nDocumentation en ligne : https:\/\/www.extremenetworks.com\/support\/documentation<\/a>
\nSupport du canal via les partenaires et Kappa Data<\/p>\n

Juniper Networks & Mist Systems<\/a><\/h3>\n

Base de connaissances en ligne et support communautaire : https:\/\/support.juniper.net\/support\/<\/a>
\nSupport global via le web, le t\u00e9l\u00e9phone et le courrier \u00e9lectronique : https:\/\/support.juniper.net\/support\/requesting-support\/<\/a>
\nD\u00e9posez un dossier et b\u00e9n\u00e9ficiez d’un support direct 24×7 sur les produits \u00e9ligibles avec un contrat de maintenance valide.<\/p>\n

One Identity<\/a><\/h3>\n

Assistance compl\u00e8te par produit, d\u00e9pannage par produit : https:\/\/support.oneidentity.com\/contact-support<\/a>
\nAppelez le service client\u00e8le ou renouvelez l’assistance.<\/p>\n

OneSpan<\/a><\/h3>\n

Support de distribution via Partner et Kappa Data
\nPlus d’informations sur https:\/\/www.vasco.com\/support\/product-support\/client-support-regions.html<\/a><\/p>\n

Smartoptics<\/a><\/h3>\n

Portail de support o\u00f9 vous pouvez facilement cr\u00e9er un ticket. Formulaire de contact pour contacter un responsable commercial de Smartoptics. Un service d’appel est \u00e9galement disponible.<\/p>\n

SolarWinds<\/a><\/h3>\n

Pour une r\u00e9ponse urgente : appelez le +353 21 5002900 ou trouvez un bureau r\u00e9gional :
\nhttps:\/\/www.solarwinds.com\/company\/contact-us<\/a><\/p>\n

Sophos<\/a><\/h3>\n

Vous pouvez acc\u00e9der, suivre et cr\u00e9er des cas de support via le portail de support Sophos : https:\/\/support.sophos.com<\/a><\/p>\n

– Cr\u00e9er et g\u00e9rer des cas de support pour votre organisation
\n– Visualiser et g\u00e9rer les cas cr\u00e9\u00e9s par d’autres membres de votre \u00e9quipe
\n– Discuter en temps r\u00e9el avec l’un des ing\u00e9nieurs support de Sophos<\/p>\n

Stormshield<\/a><\/h3>\n

Support gratuit de niveau 1 pour tous les clients et partenaires sur les produits avec une licence valide.
\nLe support de niveau 2 est r\u00e9serv\u00e9 aux partenaires certifi\u00e9s et aux clients.
\nLe support par t\u00e9l\u00e9phone et par email est disponible du lundi au vendredi de 8h \u00e0 19h. Enregistrement d’un cas sur le portail<\/p>\n

Whalebone<\/a><\/h3>\n

Plusieurs rubriques de support. Cr\u00e9er un ticket, un e-mail de support,… https:\/\/www.whalebone.io\/support<\/a>
\nLire la documentation technique : https:\/\/docs.whalebone.io\/en\/latest\/<\/a>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb28px\u00a0\u00bb]Contactez-nous<\/a>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1610559748076{background-image: url(https:\/\/www.kappadata.be\/wp-content\/uploads\/2020\/10\/Kappa-Data-Header-9.jpg?id=1193) !important;}\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item advanced_animations=\u00a0\u00bbno\u00a0\u00bb item_padding=\u00a0\u00bb5% 10% 10% 10%\u00a0\u00bb][vc_column_text] Support Request [\/vc_column_text][vc_column_text]Pour obtenir une assistance, vous pouvez contacter Kappa Data en tant que revendeur ou directement le fournisseur. Veuillez noter que ces demandes d\u2019assistance ne sont…<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":2695,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3147","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nDemande de support | Kappa Data<\/title>\n<meta name=\"description\" content=\"Vous avez une question \u00ab support \u00bb concernant l'un de nos produits ? Contactez-nous ou le fournisseur. Retrouvez ici les diff\u00e9rentes options.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kappadata.be\/fr\/support\/support-request\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Demande de support | Kappa Data\" \/>\n<meta property=\"og:description\" content=\"Vous avez une question \u00ab support \u00bb concernant l'un de nos produits ? Contactez-nous ou le fournisseur. Retrouvez ici les diff\u00e9rentes options.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kappadata.be\/fr\/support\/support-request\/\" \/>\n<meta property=\"og:site_name\" content=\"info@lincelot.com\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-11T14:56:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/support\\\/support-request\\\/\",\"url\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/support\\\/support-request\\\/\",\"name\":\"Demande de support | Kappa Data\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/#website\"},\"datePublished\":\"2020-10-16T14:11:49+00:00\",\"dateModified\":\"2025-07-11T14:56:59+00:00\",\"description\":\"Vous avez une question \u00ab support \u00bb concernant l'un de nos produits ? Contactez-nous ou le fournisseur. Retrouvez ici les diff\u00e9rentes options.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/support\\\/support-request\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/support\\\/support-request\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/support\\\/support-request\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/support\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Support Request\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/\",\"name\":\"info@lincelot.com\",\"description\":\"The Art of IT-infrastucture, security an IoT distribution\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.kappadata.be\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Demande de support | Kappa Data","description":"Vous avez une question \u00ab support \u00bb concernant l'un de nos produits ? Contactez-nous ou le fournisseur. Retrouvez ici les diff\u00e9rentes options.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.kappadata.be\/fr\/support\/support-request\/","og_locale":"fr_FR","og_type":"article","og_title":"Demande de support | Kappa Data","og_description":"Vous avez une question \u00ab support \u00bb concernant l'un de nos produits ? Contactez-nous ou le fournisseur. Retrouvez ici les diff\u00e9rentes options.","og_url":"https:\/\/www.kappadata.be\/fr\/support\/support-request\/","og_site_name":"info@lincelot.com","article_modified_time":"2025-07-11T14:56:59+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.kappadata.be\/fr\/support\/support-request\/","url":"https:\/\/www.kappadata.be\/fr\/support\/support-request\/","name":"Demande de support | Kappa Data","isPartOf":{"@id":"https:\/\/www.kappadata.be\/fr\/#website"},"datePublished":"2020-10-16T14:11:49+00:00","dateModified":"2025-07-11T14:56:59+00:00","description":"Vous avez une question \u00ab support \u00bb concernant l'un de nos produits ? Contactez-nous ou le fournisseur. Retrouvez ici les diff\u00e9rentes options.","breadcrumb":{"@id":"https:\/\/www.kappadata.be\/fr\/support\/support-request\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.kappadata.be\/fr\/support\/support-request\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.kappadata.be\/fr\/support\/support-request\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.kappadata.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/www.kappadata.be\/fr\/support\/"},{"@type":"ListItem","position":3,"name":"Support Request"}]},{"@type":"WebSite","@id":"https:\/\/www.kappadata.be\/fr\/#website","url":"https:\/\/www.kappadata.be\/fr\/","name":"info@lincelot.com","description":"The Art of IT-infrastucture, security an IoT distribution","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.kappadata.be\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/www.kappadata.be\/fr\/wp-json\/wp\/v2\/pages\/3147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kappadata.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kappadata.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kappadata.be\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kappadata.be\/fr\/wp-json\/wp\/v2\/comments?post=3147"}],"version-history":[{"count":19,"href":"https:\/\/www.kappadata.be\/fr\/wp-json\/wp\/v2\/pages\/3147\/revisions"}],"predecessor-version":[{"id":28899,"href":"https:\/\/www.kappadata.be\/fr\/wp-json\/wp\/v2\/pages\/3147\/revisions\/28899"}],"up":[{"embeddable":true,"href":"https:\/\/www.kappadata.be\/fr\/wp-json\/wp\/v2\/pages\/2695"}],"wp:attachment":[{"href":"https:\/\/www.kappadata.be\/fr\/wp-json\/wp\/v2\/media?parent=3147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}