{"id":2196,"date":"2020-11-25T15:14:12","date_gmt":"2020-11-25T15:14:12","guid":{"rendered":"https:\/\/www.kappadata.be\/?page_id=2196"},"modified":"2025-12-30T11:15:57","modified_gmt":"2025-12-30T09:15:57","slug":"services-techniques","status":"publish","type":"page","link":"https:\/\/www.kappadata.be\/fr\/expertise\/services-techniques\/","title":{"rendered":"Services techniques"},"content":{"rendered":"

[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1672663874640{background-image: url(https:\/\/www.kappadata.be\/wp-content\/uploads\/2022\/11\/Fotos-banners-overlay-02.jpg?id=13239) !important;}\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item advanced_animations=\u00a0\u00bbno\u00a0\u00bb item_padding=\u00a0\u00bb5% 10% 10% 10%\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Services techniques<\/h1>\n

[\/vc_column_text][vc_empty_space height=\u00a0\u00bb80px\u00a0\u00bb el_class=\u00a0\u00bbonlyphone\u00a0\u00bb][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb background_color=\u00a0\u00bb#f3f3f3″ padding_top=\u00a0\u00bb20″][vc_column css=\u00a0\u00bb.vc_custom_1604417182127{margin-top: -100px !important;}\u00a0\u00bb][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item horizontal_alignment=\u00a0\u00bbleft\u00a0\u00bb advanced_animations=\u00a0\u00bbno\u00a0\u00bb custom_class=\u00a0\u00bbcardstatic\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb item_padding=\u00a0\u00bb5% 10% 5% 10%\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Nos services techniques<\/h2>\n

[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]En tant que distributeur \u00e0 valeur ajout\u00e9e, Kappa Data met tout en \u0153uvre pour connaitre parfaitement tous ses produits<\/a>. Nous essayons ainsi de cr\u00e9er une synergie avec nos partenaires et de renforcer (si n\u00e9cessaire) le partenaire dans sa recherche du client final parfait. Dans ce processus, des ing\u00e9nieurs certifi\u00e9s sur le plan technique<\/strong> sont indispensables. Ces personnes peuvent vous aider dans toutes les phases de votre processus de vente, d\u2019impl\u00e9mentation et de suivi.<\/p>\n

Kappa Data dispose de 2 \u00e9quipes techniques :<\/p>\n

Pr\u00e9vente : vous \u00eates revendeur via Kappa Data et vous avez besoin d\u2019aide pour mettre au point une liste de kits et\/ou des sch\u00e9mas ? Vous avez besoin d\u2019un renfort lors d\u2019une visite chez un client ? Vous souhaitez b\u00e9n\u00e9ficier d\u2019une aide pour les appels d\u2019offres ou avez besoin d\u2019un animateur pour vos \u00e9v\u00e9nements clients ? Pour toutes ces t\u00e2ches, vous pouvez compter sur notre \u00e9quipe de pr\u00e9vente.<\/p>\n

Aide<\/a> : Notre aide ne s\u2019arr\u00eate pas une fois le produit vendu. L\u2019\u00e9quipe d\u2019assistance peut vous aider pour les installations et vous pouvez la contacter pour toute question technique. L\u2019\u00e9quipe m\u00e8ne \u00e9galement des enqu\u00eates sur site<\/a> en Wi-Fi et Bluetooth.<\/p>\n

Ces connaissances ne sont pas r\u00e9serv\u00e9es au collaborateur de Kappa Data. Notre but est que chaque partenaire soit pleinement capable d\u2019arriver au bout de son processus de mani\u00e8re ind\u00e9pendante. Ce sont donc les m\u00eames techniciens qui sont responsables de l\u2019organisation des formations officielles et non officielles. Des ann\u00e9es d\u2019exp\u00e9rience pratique constituent toujours une valeur ajout\u00e9e dans le transfert de connaissances. Kappa Data est donc fi\u00e8re de la qualit\u00e9<\/strong> de ses formations.<\/p>\n

 <\/p>\n

Service de pr\u00e9configuration<\/strong><\/p>\n

L’un des services techniques que Kappa Data propose \u00e0 ses clients est le service de pr\u00e9configuration. Lorsque vous commandez un \u00e9quipement chez Kappa Data, vous pouvez choisir de le configurer enti\u00e8rement afin que tout soit d\u00e9j\u00e0 pr\u00eat au moment de l’installation.<\/p>\n

La pr\u00e9configuration commence par un entretien pr\u00e9liminaire. Au cours de cet entretien, nous d\u00e9terminons les exigences et les souhaits du client. Il peut s’agir de la segmentation du r\u00e9seau, des interconnexions, de la couverture Wi-Fi, des exigences en mati\u00e8re de s\u00e9curit\u00e9 (p. ex. NIS2<\/a>), etc. Sur la base de cet entretien, notre \u00e9quipe technique \u00e9labore une configuration. En collaboration avec le client, cette configuration est v\u00e9rifi\u00e9e par rapport aux exigences pr\u00e9d\u00e9termin\u00e9es.<\/p>\n

Apr\u00e8s cette phase pr\u00e9paratoire, notre \u00e9quipe technique commence \u00e0 configurer le r\u00e9seau. Tout est pr\u00e9par\u00e9 et l’\u00e9quipement du r\u00e9seau est \u00e9galement configur\u00e9 pour \u00eatre \u00ab\u00a0plug&play\u00a0\u00bb.<\/p>\n

Une fois cette \u00e9tape franchie, l’\u00e9quipement peut \u00eatre envoy\u00e9. Il peut \u00eatre remis \u00e0 la personne charg\u00e9e de l’installation physique. Tout est livr\u00e9 plug&play avec une documentation sur le c\u00e2blage (quels ports peuvent \u00eatre utilis\u00e9s,…). Pendant l’installation, notre \u00e9quipe est bien entendu \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions.<\/p>\n

Apr\u00e8s l’installation physique, une validation du r\u00e9seau peut \u00e9galement \u00eatre effectu\u00e9e en option et un rapport d’installation est d\u00e9livr\u00e9.<\/p>\n

Tout ceci sonne comme de la musique \u00e0 vos oreilles ? Dans ce cas, n’h\u00e9sitez pas \u00e0 contacter notre \u00e9quipe de vente afin que nous puissions discuter d’une collaboration plus pouss\u00e9e.[\/vc_column_text][vc_empty_space height=\u00a0\u00bb28px\u00a0\u00bb][\/qode_elements_holder_item][\/qode_elements_holder][vc_empty_space height=\u00a0\u00bb25px\u00a0\u00bb][vc_row_inner row_type=\u00a0\u00bbrow\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb css_animation=\u00a0\u00bb\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2″][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item horizontal_alignment=\u00a0\u00bbleft\u00a0\u00bb advanced_animations=\u00a0\u00bbno\u00a0\u00bb item_padding=\u00a0\u00bb5% 10% 5% 10%\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_class=\u00a0\u00bbcardstatic\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_column_text]<\/p>\n

Nos clients<\/h2>\n

[\/vc_column_text][vc_column_text]Nos services techniques s\u2019adressent \u00e0 tous les partenaires de Kappa Data qui ont besoin d\u2019assistance pour l\u2019impl\u00e9mentation de produits et la r\u00e9solution de probl\u00e8mes, mais aussi aux partenaires qui souhaitent r\u00e9aliser des \u00e9tudes de site ou suivre des formations.[\/vc_column_text][vc_empty_space height=\u00a0\u00bb28px\u00a0\u00bb][\/qode_elements_holder_item][\/qode_elements_holder][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb el_class=\u00a0\u00bbonlyphone\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2″][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item horizontal_alignment=\u00a0\u00bbleft\u00a0\u00bb advanced_animations=\u00a0\u00bbno\u00a0\u00bb item_padding=\u00a0\u00bb5% 10% 5% 10%\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_class=\u00a0\u00bbcardstatic\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_column_text]<\/p>\n

Notre m\u00e9thode de travail<\/h2>\n

[\/vc_column_text][vc_column_text]Vous lancez un nouveau produit ? Vous \u00eates temporairement \u00e0 court de ressources ? Vous pouvez faire appel temporairement \u00e0 notre \u00e9quipe de soutien pour les impl\u00e9mentations. Nous sommes l\u00e0 pour vous !<\/p>\n

Le but n\u2019est pas de mobiliser syst\u00e9matiquement nos experts techniques pour les impl\u00e9mentations. Apr\u00e8s tout, nous ne voulons pas faire de la concurrence \u00e0 nos partenaires. Chez Kappa Data, les revendeurs sont primordiaux, mais nous nous ferons un plaisir de vous aider si vous avez besoin de nous.[\/vc_column_text][vc_empty_space height=\u00a0\u00bb28px\u00a0\u00bb][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb background_color=\u00a0\u00bb#f3f3f3″ padding_top=\u00a0\u00bb75″ css=\u00a0\u00bb.vc_custom_1603192215592{background-color: #ffffff !important;}\u00a0\u00bb padding_bottom=\u00a0\u00bb75″][vc_column][vc_column_text]<\/p>\n

Pourquoi choisir Kappa Data?<\/h2>\n

[\/vc_column_text][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_row_inner row_type=\u00a0\u00bbrow\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb css_animation=\u00a0\u00bb\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3″][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb el_class=\u00a0\u00bbonlyphone\u00a0\u00bb][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item horizontal_alignment=\u00a0\u00bbleft\u00a0\u00bb advanced_animations=\u00a0\u00bbno\u00a0\u00bb item_padding=\u00a0\u00bb5% 10% 5% 10%\u00a0\u00bb background_color=\u00a0\u00bb#f3f3f3″ custom_class=\u00a0\u00bbround\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_column_text]<\/p>\n

Expertise technique<\/h3>\n

Kappa Data soutient les revendeurs et les clients gr\u00e2ce \u00e0 ses grandes connaissances techniques, \u00e0 ses formations int\u00e9ressantes et \u00e0 ses conseils personalis\u00e9s. Nos \u00e9quipes techniques et de pr\u00e9vente sont toujours l\u00e0 pour vous ![\/vc_column_text][vc_empty_space height=\u00a0\u00bb28px\u00a0\u00bb][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb el_class=\u00a0\u00bbonlyphone\u00a0\u00bb][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item horizontal_alignment=\u00a0\u00bbleft\u00a0\u00bb advanced_animations=\u00a0\u00bbno\u00a0\u00bb item_padding=\u00a0\u00bb5% 10% 5% 10%\u00a0\u00bb background_color=\u00a0\u00bb#f3f3f3″ custom_class=\u00a0\u00bbround\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_column_text]<\/p>\n

Une touche personelle<\/h3>\n

Chez Kappa Data, vous b\u00e9n\u00e9ficierez d\u2019une approche enti\u00e8rement personnalis\u00e9e et professionnelle : devis rapide, d\u00e9monstrations sans oublier un service convivial avec des personnes de r\u00e9f\u00e9rence attitr\u00e9es. Nous sommes l\u00e0 pour vous.[\/vc_column_text][vc_empty_space height=\u00a0\u00bb28px\u00a0\u00bb][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb el_class=\u00a0\u00bbonlyphone\u00a0\u00bb][qode_elements_holder number_of_columns=\u00a0\u00bbone_column\u00a0\u00bb][qode_elements_holder_item advanced_animations=\u00a0\u00bbno\u00a0\u00bb custom_class=\u00a0\u00bbround\u00a0\u00bb background_color=\u00a0\u00bb#f3f3f3″ item_padding=\u00a0\u00bb5% 10% 5% 10%\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_column_text]<\/p>\n

Un excellent service<\/h3>\n

Kappa Data est un distributeur \u00e0 valeur ajout\u00e9e qui con\u00e7oit avec vous la solution id\u00e9ale. Nous faisons toujours en sorte que la relation entre toutes les parties soit bonne et, en cas de conflit, nous faisons aussi de la m\u00e9diation.[\/vc_column_text][vc_empty_space height=\u00a0\u00bb28px\u00a0\u00bb][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb padding_top=\u00a0\u00bb75″ padding_bottom=\u00a0\u00bb75″ background_color=\u00a0\u00bb#f3f3f3″][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][vc_column width=\u00a0\u00bb2\/3″][vc_column_text]<\/p>\n

Ce que nos clients disent<\/h3>\n

[\/vc_column_text][vc_column_text]Nous aimons travailler avec Kappa Data en raison de son approche personnelle. Kappa Data r\u00e9fl\u00e9chit avec nous, \u00e0 partir de notre exp\u00e9rience d’int\u00e9grateurs informatiques et nous aide \u00e0 g\u00e9n\u00e9rer une plus grande valeur ajout\u00e9e pour nos clients.<\/p>\n

Drive IT, Kristof Verhoeven<\/strong><\/span>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb50px\u00a0\u00bb]Contactez-nous<\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb padding_top=\u00a0\u00bb50″ padding_bottom=\u00a0\u00bb20″][vc_column][vc_column_text]<\/p>\n

Nos partenaires<\/h3>\n

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