{"id":3146,"date":"2020-10-16T14:11:49","date_gmt":"2020-10-16T14:11:49","guid":{"rendered":"https:\/\/www.kappadata.be\/support\/support-request\/"},"modified":"2025-07-11T16:56:58","modified_gmt":"2025-07-11T14:56:58","slug":"support-request","status":"publish","type":"page","link":"https:\/\/www.kappadata.be\/en\/support\/support-request\/","title":{"rendered":"Support Request"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1610558353425{background-image: url(https:\/\/www.kappadata.be\/wp-content\/uploads\/2020\/10\/Kappa-Data-Header-9.jpg?id=1193) !important;}” z_index=””][vc_column][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”5% 10% 10% 10%”][vc_column_text]<\/p>\n

Support Request<\/h1>\n

[\/vc_column_text][vc_column_text]If you\u2019re a reseller, you can contact Kappa Data or the vendor directly for support. Please note: support requests are not always free. Subject to specific agreements, the engineer handling you request will let you know this in advance if there\u2019s any doubt.<\/span>[\/vc_column_text][vc_empty_space height=”80px” el_class=”onlyphone”][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f3f3f3″ padding_top=”20″][vc_column css=”.vc_custom_1602857489843{padding-right: 8% !important;padding-left: 8% !important;}”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner css=”.vc_custom_1594889659404{margin-top: -100px !important;}”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item horizontal_alignment=”left” advanced_animations=”no” item_padding=”5% 10% 5% 10%” background_color=”#ffffff” custom_class=”cardstatic”][vc_empty_space height=”20px”][vc_column_text css=””]For a support request, please contact Kappa Data at support@kappadata.b<\/a>e, https:\/\/kappadata.itclientportal.com\/<\/a> or +32 9 243 42 10 (note with the exception of proprietary Kappa Data services, this support is chargeable) or, of course, at the vendor itself.<\/p>\n

Below is an overview of the possibilities for each vendor:<\/p>\n

Allied Telesis<\/a><\/h3>\n

Direct Phone and Email support at Allied Telesis for all products. Optional Maintenance contract specifies SLA response times.
\nhttps:\/\/www.alliedtelesis.com\/en\/services-support<\/a>
\nSupport portal: https:\/\/atportal.force.com\/Support\/<\/p>\n

Armis<\/a><\/h3>\n

Technical support portal. For general inquiries: +1 888-452-4011 and for website contact: webmaster@armis.com<\/a>.<\/p>\n

Barracuda<\/a><\/h3>\n

Extensive online technical resources at Barracuda Campus
\nDirect Phone and Email Support at Barracuda for eligible products.
\nCall +43 508 100 7800 (EMEA Support Office)
\nemeasupport@barracuda.com
\nSpeak with a live person.
\nEU license : Monday \u2013 Friday 9a.m. \u2013 5 p.m.
\nIR license : 24\u00d77<\/p>\n

Cato Networks<\/a><\/h3>\n

Operates a global cloud service, Cato Cloud, delivering converged networking and security services to enterprises of all sizes.
\nSupport Portal with 3 subdivisions:
\n– Knowledge Base: https:\/\/support.catonetworks.com\/hc\/en-us<\/a>
\n– Guide for Submitting Service Requests: https:\/\/support.catonetworks.com\/hc\/en-us\/articles\/360017066338-Submitting-a-Support-Ticket<\/a>
\n– Cato Self-Service Portal: https:\/\/supportme.catonetworks.com\/<\/a><\/p>\n

CommScope Ruckus<\/a><\/h3>\n

Online Knowledge Base, Technical Documents and Forum available
\n24×7 Email and Phone support on eligible products.
\nhttps:\/\/support.ruckuswireless.com\/contact-us<\/a><\/p>\n

ExperTechno<\/a><\/h3>\n

Contact Kappa Data via support@kappadata.be, https:\/\/kappadata.itclientportal.com\/<\/a> or +32 9 243 42 10 (note with the exception of proprietary Kappa Data services, this support is chargeable)<\/p>\n

Extreme Networks<\/a><\/h3>\n

Free and Online Community Support
\nCommunity: https:\/\/community.extremenetworks.com\/<\/a>
\nOnline documentatie : https:\/\/www.extremenetworks.com\/support\/documentation<\/a>
\nOf Channel Support via Partner and Kappa Data<\/p>\n

Juniper Networks & Mist Systems<\/a><\/h3>\n

Online Knowledge Base and Community Support: https:\/\/support.juniper.net\/support\/<\/a>
\nGlobal support via web, phone and email: https:\/\/support.juniper.net\/support\/requesting-support\/<\/a>
\nFile a case and get 24×7 Direct Support on eligible products with a valid maintenance contract.<\/p>\n

One Identity<\/a><\/h3>\n

Full support by product, troubleshooting by product: https:\/\/support.oneidentity.com\/contact-support<\/a>
\nCall customer service or to renew support.<\/p>\n

OneSpan<\/a><\/h3>\n

Channel Support via Partner and Kappa Data
\nMore info at https:\/\/www.vasco.com\/support\/product-support\/client-support-regions.html<\/a><\/p>\n

Smartoptics<\/a><\/h3>\n

Support portal where you can easily create a ticket. Contact form to contact a Smartoptics business manager. Call service also available.<\/p>\n

SolarWinds<\/a><\/h3>\n

For urgent response necessary: call +353 21 5002900 or find a regional office:
\nhttps:\/\/www.solarwinds.com\/company\/contact-us<\/a><\/p>\n

Sophos<\/a><\/h3>\n

You can access, track and create support cases via the Sophos support portal: https:\/\/support.sophos.com<\/a><\/p>\n

– Create and manage support cases for your organization
\n– View and manage cases created by others in your team
\n– Chat in real-time with one of Sophos support engineers<\/p>\n

Stormshield<\/a><\/h3>\n

Free level 1 support for all clients and partners on products with valid license.
\nLevel 2 support is reserved for Certified Partners and Customers.
\nPhone and Email support is available from Monday to Friday \u2013 8 am to 7 pm. Case registration through portal<\/p>\n

Whalebone<\/a><\/h3>\n

Several support topics. Create a ticket, support e-mail,.. https:\/\/www.whalebone.io\/support<\/a>
\nRead through technical documentation: https:\/\/docs.whalebone.io\/en\/latest\/<\/a>[\/vc_column_text][vc_empty_space height=”28px”]Contact us<\/a>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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