Junior IT Support Engineer

Kappa Data

Junior IT Support Engineer

Who is Kappa Data?

Kappa Data is an official distributor of solutions for IT security and IT infrastructure aimed at resellers who are mainly active in the medium-sized and business segment. Besides the sale of products, Kappa Data offers a wide range of services: training, configuration assistance, pre-and post-sales support, marketing support,…

What is the job content?

Thanks to the experience and an advanced level of training and certification the engineer participate in IT infrastructure operational management support and projects. In case of incidents, he is able to liaise with customer’s technical representatives and vendor technical support to resolve complex issues. All our customers are integrators and resellers, no end-users.

What we expect you to do:

  • Handle incidents that have been created through our ticketing system
  • After thorough research and evaluation of the incident, you look for a solution to the problem
  • If needed you can fall back on our senior engineers to assist before implementing the solution
  • You implement the solution into the customer’s environment
  • If it can bring any benefit you can document the incident and the solution onto our Wiki
  • After a good amount of training and experience, you can also take care of the pre-configuration of some of the remote installations
  • Once we think you have a fair amount of installations executed successfully we can let you give training to our customers.

Who are we looking for?

  • Education: Informatics Bachelor Degree or Master Degree, or equal by experience
  • Has good understanding and very good knowledge of some domains like Ethernet Switching, IP routing protocols, QoS, Wireless, Firewalls
  • Passionate about Networking/Security Technologies, interested in bits and bytes
  • High analytical thinking and procedures
  • Good priority management, high level of pro activity and commitment
  • Having a hands-on mentality
  • Very good verbal and written mode of expression in English and Dutch, French is a plus.
  • Motivated to invest in his/her career by self-learning
  • Willingness to confirm his/her knowledge by required certification

Offer

  • An exciting role in a dynamic young organization that focuses on training and expertise
  • An attractive and challenging job
  • The ability to act independently within the boundaries of the company strategy
  • A competitive salary and benefits package, company car, laptop and mobile
  • A pleasant working environment in a motivated team
  • A permanent contract

Place of employment

KAPPA DATA

Grote Steenweg 18, 9840 De Pinte

Interested?

Send your CV and cover letter to [email protected]. We will contact you as soon as possible.

 

Join our growing international team and accelerate your career with Kappa Data.

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